Last Updated: March 15, 2025
1. General Cancellation Terms
Cancellation policies for tours and services provided by Go Morocco Ogle vary depending on the specific tour, service, or travel package. The applicable policy will be clearly disclosed during the booking process.
2. Refund Structure
2.1 Refund Eligibility
- Full Refund Available: Cancellations made 15 days or more before the tour start date will receive a 100% refund.
- 50% Refund Available: Cancellations made 7 to 14 days before the tour start date will receive a 50% refund.
- No Refund: Cancellations made within 72 hours of the tour start date are not eligible for any refund.
Refunds, when applicable, will be processed in accordance with the specific cancellation policy associated with your booking.
Refund amounts may vary depending on the timing of cancellation and the type of service booked.
2.2 Payment Processing Fees
- Customers are responsible for any third-party payment processing fees (Stripe and PayPal) associated with cancellations and refunds
- These fees will be deducted from the refund amount or charged separately
3. Company Cancellation Rights
Go Morocco Ogle reserves the right to cancel any tour due to:
- Insufficient participant numbers
- Force majeure events
- Circumstances beyond our control
In such cases:
- A full refund will be provided
- Alternative arrangements may be offered and accepted
4. Cancellation Process
To cancel a booking:
- Submit cancellation request in writing
- Provide booking reference number
- Cancellation will be processed according to the specific tour’s policy
5. Payment Method and Refund Processing
- Refunds will be processed through the original payment method
- Third-party payment processor (PayPal/Stripe) terms apply
- Refund processing time may vary
6. Changes to Bookings
- Change requests must be submitted in writing
- Subject to availability and potential additional fees
- Some changes may be treated as cancellations, incurring cancellation charges
7. Disclaimer
Go Morocco Ogle is not responsible for:
- Personal travel arrangements affected by cancellations
- Expenses incurred outside of the booked service
- Third-party supplier cancellation policies
8. Contact for Cancellations
For cancellation inquiries:
- Email: Contact@gomoroccoogle.com
- Phone: 212660171605
- Mailing Address: 12616 Kirby Smith Road, Orlando, Florida 32832
9. Policy Updates
We reserve the right to modify this Cancellation and Refund Policy at any time. The most current version will be available on our website.
Effective Date: March 15, 2025